Frequently Asked Questions
Everything you need to know about our heritage outerwear and country clothing.
What is the standard delivery time for my order?
Orders are typically processed within 1-2 business days. Shipping times vary by location, but UK and Ireland deliveries usually arrive within 3-5 working days, while international orders may take 7-10 working days.
How do I care for my Jack Murphy waterproof coat?
To maintain the longevity of your waterproof garment, we recommend wiping away dirt with a damp cloth and avoiding machine washing or detergents unless specified on the care label. Periodically re-proofing your coat will ensure it remains water-resistant.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please use our online returns portal to generate your shipping label and initiate a refund or exchange.
Do you ship internationally?
Yes, we ship our heritage collections worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
How can I find the right size for me?
Each product page features a detailed size guide. We design our clothing with a classic country fit, which often allows for layering. If you are between sizes, we generally recommend sizing down for a more tailored look.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.